Change memorable word

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Forgotten memorable word

To reset your memorable word so you can log in we need to confirm your identity by verifying your details below. This is to protect your account information from being accessed by an unauthorised person. If you don't have these details to hand right now you can return to this screen at any time by clicking the 'Forgotten' links on the log in screen.

Please enter your card number:

  • 15 digits for American Express®; or
  • 16 digits for Visa/MasterCard

Card security code

  • American Express

    Image showing American Express security code
  • Visa/MasterCard

    Image showing Visa/MasterCard security code
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